Our Businesses: IT Service Support
Caciti IT Service Support encompasses the support processes necessary to ensure service quality. We manage problems and change in your IT Infrastructure.
Caciti Service Desk streamlines your communication channels to your whole IT Infrastructure. This will serve as the single point of contact when things go wrong. The single point of contact requirement is important not only from a staff satisfaction point of view but also for internal processes of infrastructure teams.
Primary purposes of the Caciti IT Service Desk:
- Incident control: Management of all service requests
- Communication: Keeping your customers informed of progress and advising on workarounds
IT outsourcing is not what it used to be. It wasn’t long ago that the term IT outsourcing was synonymous with offshoring; a simple tactic for reducing costs by shipping non-core functions overseas. But not anymore. More than the enterprise collaborate with external partners to reduce cost and drive innovation. At Caciti, we work together with our clients to deploy IT resources that have strategic business outcomes. This isn’t just IT outsourcing. This is business and IT services sourcing.
The enterprise needs providers to connect them with quality IT professionals who are ready to work. At Caciti, we help our clients accomplish their business objectives through our contract, contract-to-hire and direct-hire staffing services, as well as our managed staffing solutions.
Caciti bridges between our clients and the talented, job seeking IT experts they need.