Unified Contact Center Solutions

Call Center System

Powerful, scalable and reliable contact center system for complex requirements of today and the future.

Partner brands:

Caciti Unified Contact Center Solutions are global brands that are proven to manage all aspects of any call center operation . Caciti enables you to easily connect with your customers using cutting edge call center technology, improve agent efficiency, and maximize value for your business and relationship with your clients.

For more than 7 years now, Caciti has delivered unmatched performance and productivity for contact centers around the globe. Caciti offers premise or hosted based scalable call center solutions to meet the ever changing demands of call centers.

Caciti solutions are enabled by industry experts to address the real problems of everyday call center operations. The result is the most flexible, innovative, and agile call center system fit for you business needs, we help companies maximize call center performance and increase business profitability.

Full System Capabilities

  • Predictive dialer
  • Inbound/ Outbound or Blended Calling
  • ACD Inbound
  • Full call recording
  • Web-based administration
  • Call conferencing
  • Skill based call routing
  • CRM integration
  • Real-time quality monitoring
  • Transfer to closer
  • Hot keys
  • Caller ID
  • Answering machine detection
  • IVRS*
  • Listen-in and Barge-in
  • Custom music on hold per campaign
  • Internal DNC
  • Remote Agent
  • Customizable call disposition per campaign
  • Unified dial plan across multiple offices

* Integration with other database for IVRS setup is an add-on feature

Advantages

Increased Business Agility

Robust and flexible, our system is fully customizable, configurable, and highly scalable. The system supports multiple protocols and codecs providing the business added flexibility and the freedom of choice.

Immediate Cost Benefits

Our system is guaranteed to be the most cost effective in the marketplace today, thus tremendously shortening the ROI cycle for the business. We guarantee significantly better value for money compared to any available PBX system or ASP.

Full End-to-End Support

Caciti provides full technical support from internet, cable or software installation to VOIP termination, among others. Caciti consultants and engineers are always ready to help customers maximize the growth potential of their business.

High value key features

The system provides Predictive Dialing, 100% Call Recording, IVR, ACD Inbound, Call Conferencing, CRM integration, Blended Campaigns, Listen-in/ Barge-in, Customized Reports and Real Time Monitoring.

cacitiCall Center System